Product Disclosure Statement

The PDS contains information about costs, our dispute resolution system, your cooling off rights and other relevant information, including other rights, terms, conditions, exclusions and obligations attached to this product. Please read this booklet carefully.

Financial Services Guide

The purpose of this Financial Services Guide (FSG) is to help you make an informed decision on whether to use the financial services we can provide to you.

Privacy Statement

Waverley Solutions is bound by relevant privacy legislation in the country in which we offer our products. Our aim is to provide the highest service to our Policy Holders, and to that end, we have developed the following procedures for the fair, open and transparent handling, collection and assessment of personal information.

Complaints & Dispute Handling

Our Perfect Wedding will do everything possible to provide a high quality service to you and recognise that occasionally there may be some aspect of our service or decisions made that you wish to question or draw to our attention. Our Perfect Wedding have a Complaints and Dispute Resolution Procedure which aims to resolve any complaint you have as quickly as possible.

If you would like to make a complaint or access the Our Perfect Wedding internal dispute resolution process, please contact us by email on info@ourperfectwedding.com.au.

How to Claim

In the unfortunate event that you need to make a claim on your policy, please follow the steps below:

Step 1

All claims must be notified to Our Perfect Wedding immediately in the event of an accident, loss or damage which may give rise to a claim under the policy.

A claim Form can be obtained via any of these methods:

Email: claims@ourperfectwedding.com.au

OR

Completing the ‘Contact Us’ enquiry form on the website www.ourperfectwedding.com.au

Step 2

Complete the claim form, providing as much information as possible, and submit to the Claims Department.

Mail:
Claims Department
PO Box 2328
Moorabbin VIC 3189

OR

Email: claims@ourperfectwedding.com.au

Step 3

You will then receive confirmation of lodgment and will be provided a claims number for your reference.

Refunds Policy

Cooling Off Period

You may return the policy to us within 14 days of purchasing and provided that no claim has been made or arisen you will receive a full refund of premium less any government taxes or duties that are non refundable or remain payable by us.

You should also refer to the PDS for conditions in relation to cancellation and the refund rights that apply after the cooling off period has ended.